Delivery Options

Yes, as long as you've not confirmed your order you can add and remove items from your basket

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

If your order is verified and confirmed, please contact your local customer service department  for further advise how to handle the cancellation

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

Money should always be transferred directly to Klarna, never to Amway. Please check your e-mail mailbox as you should receive an e-mail from Klarna with all the details regarding the payment.

No. The delivery country/region must always be the same country/region in which the purchase was made.

Home Delivery Swiss Post - Order All Day - Leadtime  3 - 4 working days            
            
"p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times."    

No, you cannot change the course of your delivery once the parcel has been shipped from the WHS. If needed, the WHS can change the address before shipping. The delivery address can be requested via Contact center.

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you an email to inform you of your delivery.

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

• When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
• Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
• It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact. 
• When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
• Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact.

The delivery fee is calculated before all promotions and coupons are applied. If at the time of placing an order a free delivery promotion applies, your recurring order will take advantage of that. More information on delivery fee thresholds can be found on the Delivery and Payment Page.

Home Delivery Swiss Post - Order All Day - Leadtime  3 - 4 working days            
            
"p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times."    

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by Swiss Post.

There are multiple option to track your order(s)/parcel(s)            

1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the Swiss Post tracking site. There you’ll find the most up to date status.            
2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the Swiss Post tracking site.  

No, you cannot change the course of your delivery once the parcel has been shipped from the WHS. If needed, the WHS can change the address before shipping. The delivery address can be requested via Contact center.

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Yes, there is a charge to the return, you have to pay the standard postal costs.
Amway refunds postal costs for returns by "right on withdrawal " and "statutory warranty ". 

Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the Order History page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return and follow the instructions

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When you've handed over your return order to the Swiss Post office, it will take approximately 1-2 working days to reach the Delivery Destination in Switzerland where they get processed. Your return data will be electronical forwarded to the Amway Warehouse in the Netherlands.
In this process you can expect your refund between 6 - 7 working days. 

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.